- Taking advantage of the states is a way of not doing Spam in their clients’ conversations. You can mount a photo or video of promotions, products, and more.
- Conduct a group of customers, with this you can conduct surveys, and make your customers stay in touch, you can extract information about what your audience likes or not and know how to reach them better.
- Sending broadcast messages, a clear, short, and simple message will keep the client up to date, it is a way to clarify that you are there to meet their needs. Beware of this: do not abuse the number of messages, but you will win a block.
- Customer service in real-time, a direct consultation allows you to maintain closeness with the user, in this way, you will create credibility, trust and maintain contact with the public.
- Daniela Venieri
- 26/03/2021
Crisis in social networks
{:en}Today, digital users prefer transparent and socially responsible companies that accept their mistakes and have proper crisis management.{:}{:es}Hoy en día, los usuarios digitales prefieren a empresas transparentes y socialmente responsables, que asuman sus errores y tengan una correcta gestión de crisis.{:}…